Privacy Policy
This privacy policy explains how MyFarm SRL collects, uses, protects, and processes the personal data of users of its site.www.myfarm.eu.
MyFarm strictly complies with the General Data Protection Regulation (GDPR) and applicable Belgian legislation.
1. Who is responsible for processing?
MyFarm SRL
43 Rue de Bouillon
6927 Tellin, Belgium
VAT number: 0786529250
Email: [email protected]
Phone: +32 4 98 26 49 81
MyFarm acts as the data controller for all data collected on its site.
2. What data do we collect?
We only collect data necessary for the execution of our services.
This may include:
2.1. Data provided directly by you
- First name, last name
- Shipping and billing address
- Email address
- Phone number
- Order information (products purchased, date, amount)
- Messages sent via the contact form
2.2. Data collected automatically
Via Odoo and/or cookies:
- IP address
- Browser type
- Visited pages
- Anonymized browsing data
- Session identifiers
2.3. Payment data
Payments are processed by external services (e.g. PayPal).
MyFarm never stores your credit card information.
3. Why do we collect your data? (Purposes)
We use your data only for legitimate purposes:
✔ Contract execution
- Order processing
- Delivery and tracking
- Billing
- After-sales service
✔ Customer account management
- Purchase history
- Request tracking
✔ Communication
- Confirmation emails
- Customer support
- Information related to your order
✔ Marketing (with consent)
- Newsletter
- Promotions
- Information about our products
✔ Site analysis and improvement
- Anonymized statistics
- Site security
- Cookie management
4. Legal basis for processing
According to the GDPR, MyFarm processes your data on the following legal bases:
- Contract execution (purchase, delivery, customer service)
- Consent (newsletter, marketing cookies)
- Legitimate interest (site security, fraud prevention)
- Legal obligation (billing, accounting)
5. Who do we share your data with?
We never sell your data.
Your data may only be shared with necessary providers:
✔ Odoo (site & database)
Odoo S.A.
Chaussée de Namur 40
1367 Ramillies – Belgium
✔ Carriers
(GLS, specialized greenhouse carriers, etc.)
✔ Payment platforms
(e.g., PayPal)
✔ Domain hosting
OVH (DNS management)
✔ Accounting / legal obligations
Trustees, official bodies if required.
All our providers comply with GDPR and can only process your data for our needs.
6. Data retention period
We retain your data:
- Order data: 10 years (legal accounting obligation)
- Customer account data: as long as the account is active
- Contact messages: 36 months
- Newsletter: until consent is withdrawn
- Cookies: depending on their nature (12 to 24 months)
You can request the deletion of your data at any time (section 9).
7. Cookies
The site uses different types of cookies:
- Cookies necessary for the operation of the site (Odoo)
- Analytical cookies (anonymized audience measurement)
- Marketing cookies (only with your consent)
For more information, please consult our Cookie Policy.
8. Data Security
MyFarm implements all necessary technical and organizational measures to protect your data:
- Secure hosting
- SSL encryption
- Access limited to authorized personnel only
- Regular backups
- Supplier compliance (Odoo, carriers, etc.)
No method offers absolute security, but everything is done to ensure a high level of protection.
9. Your Rights (GDPR)
You have the following rights:
- Right of access
- Right to rectification
- Right to erasure
- Right to object
- Right to restriction
- Right to data portability
- Right to withdraw your consent (newsletter, cookies)
- Right to lodge a complaintwith the Data Protection Authority (Belgium)
To exercise your rights:
📩 [email protected]
10. Supervisory Authority (Belgium)
Data Protection Authority (DPA)
Rue de la Presse 35
1000 Brussels
https://www.autoriteprotectiondonnees.be
11. Changes to the Privacy Policy
MyFarm reserves the right to modify this policy at any time.