We know that for most of our customers, starting aquaponics is a leap into the unknown. It is essential for us that every customer is absolutely delighted with their purchase.

That’s why we have implemented a simple and generous return policy regarding our aquaponic kits and their extensions ordered on myfarm.eu. We go well beyond legal obligations so that you can order without any risk and embark on the aquaponic adventure with complete peace of mind.

💚 Order an aquaponic kit stress-free

✔ 60 days to change your mind

Take the time to discover and test your MyFarm aquaponic kit at home. If you decide it’s not for you after all, you have 60 days from delivery to return it to us.

✔ Full refund

As soon as we receive your kit or extension and verify its condition, we will refund you 100% of the amount paid. No hidden fees, no complicated discussions.

✔ Free return

We cover 100% of the return shipping costs. You don’t have to pay anything. We handle everything; you just need to prepare the package according to our instructions.

🏡 And for greenhouses?

The greenhouses we offer are not standard products stored in a warehouse. Each greenhouse is custom-made according to your order. Therefore, they cannot be returned after the order is confirmed.

But rest assured: our support begins even before the purchase. Our team takes the time to help you choose the greenhouse that best suits your project so that you can order with certainty and peace of mind.

📞 A team at your service

Need help? Want to request a return? Our team is here to assist you. Just contact us through our Contact page. We will respond quickly to arrange your return under the best conditions.

🔐 A clear commitment, no traps

We want a trusting relationship with our customers.

Here are our commitments in full transparency:

• You have 60 days to return a MyFarm product.
• The refund is full upon receipt and verification.
• MyFarm returns are completely free.
• We do everything to make the process simple and fast.

You can order with peace of mind.

👉 At MyFarm, your satisfaction guides each of our decisions. We are here to support you at every step of your aquaponic adventure.